This message appears when the payment gateway (Cashfree) detects that a mandate for the same plan may already exist from an earlier attempt, and it cannot immediately confirm the status of that mandate. This is a safety check built into the payment process — it exists specifically to prevent duplicate payments. No money is deducted and no mandate is actually created when you see this message.
This error typically shows up when a payment attempt for the same plan has been started and then closed or exited midway — for example, by pressing back, closing the app, switching screens, or leaving the payment page before it finishes — on three or more occasions.
Each time this happens, Cashfree's system registers the attempt as a potential mandate creation. After repeated incomplete attempts on the same plan, Cashfree pauses further attempts as a precaution, rather than risk creating multiple active mandates for the same subscription.
This is standard behaviour on Cashfree's end and is not specific to markup.club — it is part of how the gateway protects users from being charged more than once for the same purchase.
No. If you are seeing this message, it specifically means the payment did not go through and no mandate was created. The "Unable to start payment" screen is Cashfree blocking the next attempt until it can safely verify there's no conflict — it is not a confirmation that a previous attempt succeeded.
You do not need to check your bank statement or worry about being charged for this. If a mandate is ever successfully created and a payment goes through, you will see a clear success confirmation in the app and receive a payment confirmation — this error screen is not that.
Step 1 — Wait 24 hours before trying again. Cashfree automatically clears out incomplete, unexecuted mandate attempts after 24 hours. This reset is what allows the system to safely process a fresh attempt without flagging it as a duplicate.
Step 2 — Re-attempt the payment the next day. Once 24 hours have passed, return to the same plan in the app and complete the payment in one go, without navigating away or closing the app midway.
Step 3 — If it still doesn't go through, contact us. If you wait 24 hours, try again, and still see the same error, email us at markup.support@markupclub.zohodesk.in with:
We'll check the status on our end and help you complete the purchase.
Once you start a payment for any markup.club service (Bespoke Strategy plans or Model Portfolios), please complete the flow in one sitting without closing the app, pressing back, or navigating away before it finishes. If you need to stop for any reason, it's best to exit cleanly using the close (X) option rather than abandoning the screen mid-process — this reduces the chance of an incomplete mandate attempt being registered.
| Question | Answer |
|---|---|
| Have I been charged? | No |
| Has a mandate been created? | No |
| What caused this? | Repeated incomplete payment attempts (3+) on the same plan |
| What should I do? | Wait 24 hours, then retry |
| Still not working after 24 hours? | Email markup.support@markupclub.zohodesk.in with plan name, screenshot, and attempt time |